By Isla Arabanoo. Erin Pell. Sean Wainewright. Christian McDonald. Sam Frewer. Katie Summerville. Benjamin Pryke. Bianca Caird. Natasha Parkinson. Brayden Streeton. Skye Jerger. Flynn McDowell. Abbey Haylen. Sienna Alfred. Charli Cowley. Mikayla Primrose. Nathan Wang. Owen Baile. Rebecca Ellis. Madeline Chalmers at May 28 2019 16:09:10
Pre-fill where at all possible. If a person has already filled in a form for your organisation they will be frustrated if they have to fill in the same information again. It is difficult for organisations to get their systems to pre-fill known information but when pre-filling is achieved, customers really feel valued.
In paper forms the specific sub-questions cannot be hidden from the user when they are not relevant to them - but in interactive forms this is relatively easy to do. Use progressive revealing as much as possible in your form design to shield your users from questions they do not need to see.