By Isla Arabanoo. Erin Pell. Sean Wainewright. Christian McDonald. Sam Frewer. Katie Summerville. Benjamin Pryke. Bianca Caird. Natasha Parkinson. Brayden Streeton. Skye Jerger. Flynn McDowell. Abbey Haylen. Sienna Alfred. Charli Cowley. Mikayla Primrose. Nathan Wang. Owen Baile. Rebecca Ellis. Madeline Chalmers at June 06 2019 13:04:20
Use colour strategically. Colour in forms should be used with care - but used well it can really aid form completion and navigation. In general, yellow, for example, is a colour to avoid as much as possible - text set in yellow on a typical light background can be very hard to read - and people can find yellow aggressive.
Pre-fill where at all possible. If a person has already filled in a form for your organisation they will be frustrated if they have to fill in the same information again. It is difficult for organisations to get their systems to pre-fill known information but when pre-filling is achieved, customers really feel valued.