By Isla Arabanoo. Erin Pell. Sean Wainewright. Christian McDonald. Sam Frewer. Katie Summerville. Benjamin Pryke. Bianca Caird. Natasha Parkinson. Brayden Streeton. Skye Jerger. Flynn McDowell. Abbey Haylen. Sienna Alfred. Charli Cowley. Mikayla Primrose. Nathan Wang. Owen Baile. Rebecca Ellis. Madeline Chalmers at July 06 2019 22:27:20
Use appropriate response mechanisms. Paper forms have the disadvantage that users can miss, or simply disregard, an instruction. For example, only tick/check one box from a list of 15 or 20 options. In this context interactive forms can be programmed so that the user can only tick/check one (known as a radio button as distinct from check-boxes), or presented with the options in a drop-down menu from which the user can only select one.
It is similarly annoying to them when it is a long free text box, making the customer question whether they are answering correctly and sufficiently. Providing response boxes that reflect the anticipated answer length and format reassures people that they are filling them in correctly.